Privacy Policy

Last updated: 1 January 2026

TrustBack Recovery Ltd ("TrustBack", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or submit a case enquiry.

1. Information We Collect

When you submit our case-review form, we collect the personal information you provide, including:

• Your full name
• Your phone number
• Your email address
• The approximate amount of your loss
• Your preferred contact method
• Any description of your case you choose to provide

We also automatically collect certain technical data such as your IP address, browser type and the pages you visit, used solely to operate and secure our website.

2. How We Use Your Information

We use the information we collect to:

• Assess your case and determine whether we can assist you
• Contact you regarding your enquiry using your preferred method
• Provide and improve our recovery services
• Comply with legal and regulatory obligations
• Protect against fraudulent or unauthorised activity

3. Legal Basis for Processing

We process your personal data on the basis of your consent, our legitimate interest in responding to your enquiry, and to take steps at your request prior to entering into a service agreement.

4. Sharing Your Information

We do not sell, rent or trade your personal information. We may share it only with trusted partners and instructed professionals who assist us in delivering recovery services, and only to the extent necessary, or where required by law.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. Your case data is encrypted in transit.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy, or as required to comply with legal obligations.

7. Your Rights

Subject to applicable law, you have the right to access, correct, delete or restrict the processing of your personal data, and to withdraw consent at any time. To exercise these rights, contact us at [email protected].

8. Cookies

Our website uses essential cookies and similar technologies necessary for its operation and security. We may also use analytics to understand how visitors use our site.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact:
TrustBack Recovery Ltd
Far East Finance Centre, 16 Harcourt Road, Admiralty, Hong Kong
Email: [email protected]
Phone: +852 3018 7460

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