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Fund Recovery · Investigations · Chargebacks

Recover Your Money from Investment Fraud & Online Scams

Scammed by a fake trading platform, fraudulent broker or crypto investment? Our recovery specialists trace the funds and fight to get your money back — with no upfront fees.

€51M+
recovered for clients to date
3,400+
victims helped across 40+ countries
0% Success Rate
0+ Clients Helped
€0+ Total Recovered
0h Response Time
01 — What We Recover

Fund Recovery for Every Type of Scam

Whatever form the fraud took, our specialists know how to trace the money and build the case to bring it back.

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Investment Fraud Recovery

Bogus brokers, unregulated platforms and fake fund managers — we trace, document and pursue the parties behind your losses through proven recovery channels.

Crypto Scam Recovery

Blockchain tracing, exchange cooperation and regulatory complaints let us follow the money across wallets and recover misappropriated digital assets.

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Chargeback & Bank Claims

We prepare and submit professional chargeback requests to card networks and banks, maximising your chances of a full refund through your provider.

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Regulatory Complaints

Formal complaints to FCA, CySEC, ASIC and other regulators create official pressure on fraudulent operators and strengthen civil recovery actions.

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Forensic Investigation

Our investigators identify the real parties behind shell companies, offshore accounts and anonymous wallets — building the evidence needed to recover funds.

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Legal Enforcement

Where funds are traceable, we instruct local counsel in the relevant jurisdiction to pursue freezing orders, judgements and enforcement proceedings.

02 — The Recovery Process

From First Contact to Funds Returned

A clear, four-step methodology — built to move fast while keeping you informed at every stage.

1

Free Case Review

Tell us what happened through the secure form. We assess recoverability within 48 hours — at no charge.

2

Evidence & Tracing

We gather your records and our forensic team traces the funds, identifying the parties responsible.

3

Recovery Action

We file chargebacks, regulatory complaints and legal demands — applying pressure on every front.

4

Funds Returned

You receive regular updates and, on success, recovered funds are transferred directly to you.

03 — About TrustBack

A Recovery Team That Gets Results

TrustBack Recovery Ltd is a Hong Kong-based fund recovery firm founded by former regulatory investigators, banking-dispute specialists and blockchain forensic analysts. We exist for one reason: to give scam victims a real, professional path to recover their money.

We have helped more than 3,400 clients across 40+ countries reclaim funds lost to fraudulent brokers, fake trading platforms and crypto investment scams — recovering over €51 million to date.

We work on a success-fee basis. If we don't recover your funds, you owe us nothing beyond the initial case-processing fee.

Why Clients Trust Us

Success-based fees — no win, no fee
Registered Hong Kong company
Blockchain forensic capabilities
Clients in 40+ countries
Strict data confidentiality
TrustBack Recovery Ltd
Far East Finance Centre, 16 Harcourt Road
Admiralty, Hong Kong
04 — Protect Yourself

How to Spot a Fake Recovery Company

Already burned once? Many victims are targeted a second time by fake "recovery" firms. Here's how to tell the difference.

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Upfront Fees Required

Legitimate firms work on a success-fee basis. Any company demanding full payment before results is a red flag.

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Guaranteed Recovery

No honest firm can guarantee recovery. Promises of "100% guaranteed" returns are a classic scam tactic.

Pressure to Act Now

Fraudulent companies invent artificial urgency to stop you doing proper due diligence before you pay.

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No Verifiable Identity

Scam firms have no real address, registration number or traceable team behind the operation.

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Crypto-Only Payment

Demands for payment in crypto or untraceable wire transfers are used almost exclusively by fraudsters.

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No Written Agreement

Any company unwilling to put the terms in a formal written contract has something to hide.

Recovery Scammers Say…

  • Pay the full fee upfront to start
  • Recovery is 100% guaranteed
  • Send the payment in crypto
  • Act now or lose your chance
  • No contract needed — trust us

TrustBack Does…

  • Success-fee model — pay on results
  • Honest assessment of your chances
  • Transparent, traceable payments
  • No pressure, no false promises
  • Clear written agreement, always
05 — Get Started

Start Your Free Case Review

Tell us what happened. A recovery specialist will review your case within 48 hours and give you an honest assessment — completely free.

Why people choose us

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Completely Confidential

Your information is encrypted and handled in strict confidence. We never share or sell your data.

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No Upfront Fees

Our success-fee model means you pay only when funds are recovered. The case review is free.

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Global Reach

We pursue funds across jurisdictions and work with regulators in the EU, UK, US and Asia.

Fast 48-Hour Response

A specialist responds to every case within 48 hours with a personal assessment.

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Proven Track Record

88% success rate across 3,400+ cases and over €51 million recovered for clients.

Free Case Review
Cases from €500 and above. Response within 48 hours.

🔒 Your information is 100% confidential. We never share or sell your data.

06 — Questions & Answers

Frequently Asked Questions

How long does a typical recovery case take?
Timelines vary with the complexity of the fraud and the route of recovery. Straightforward chargeback cases can resolve in 60–90 days; international enforcement actions may take 6–18 months. We give you a realistic estimate during your free case review.
What does it cost? Are there upfront fees?
We work on a success-fee basis: our fee is a percentage of recovered funds, payable only when money is actually returned to you. There is a modest initial case-processing fee to cover investigation costs; beyond that, you pay nothing unless we recover your money.
Can you really recover money lost to a crypto scam?
Yes. Blockchain transactions are permanent and traceable. We use forensic blockchain analysis to follow funds across wallets and exchanges, and work with regulated exchanges to identify and freeze assets where possible. Recovery is more achievable than most victims expect.
What types of fraud do you handle?
Investment fraud (fake brokers, Ponzi schemes), crypto scams (rug pulls, fake exchanges, wallet drains), romance-linked investment fraud, binary options fraud, unauthorised fund transfers and trading-platform manipulation.
Is recovery always possible?
No — and we'll tell you honestly if your chances are low. How recently the fraud occurred, whether records exist and which payment methods were used all affect recoverability. Our free review gives you a candid assessment before you commit to anything.
What information do I need to provide?
The more documentation the better: deposit confirmations or receipts, account statements, screenshots of the platform, communications with brokers, payment transaction records and any ID documents you submitted to the platform.
Is my personal information kept confidential?
Absolutely. Everything you submit is treated with strict confidentiality. We follow GDPR principles, encrypt your data, and will never share your details with any third party without your express consent.
07 — Client Testimonials

What Our Clients Say